The team is looking for an experienced Senior Implementation Project Manager to join us as we engage our customers in implementing our industry-changing platform that’s modernizing the way organizations use data.

As a member of our Customer Experience team, you will work directly with our customers to ensure the successful implementation of the platform. We’re looking for someone passionate about working with customers to find the best initial use case with the most impact on their business needs.

You’re a self-starter and motivator who thrives in ambiguous situations, recognizes areas for improvements, and creates smart plans effectively for customers and

At, you will:

  • Plan and guide customer implementation projects -- defining project scope, goals, deliverables, and required resources, along with creating schedules and project timelines for customer implementations that average 8-12 weeks in duration
  • Run customer meetings with agendas, recaps, and tracked deliverables.
  • Report and present to stakeholders on project progress, both internally and externally, and escalate to leadership as needed
  • Work closely cross-functionally with teams to ensure smooth customer transitions, excellent experience, and long-term customer success.
  • Travel within the US up to 25% (as and when required)

We’d love to see:

  • 5+ years of working within SaaS, agile/waterfall project management, including with the SDLC
  • Active PMP Certification
  • A technical degree, aptitude, or experience
  • Excellent knowledge of Atlassian products including Confluence, Jira, and other project management tools
  • Demonstrated experience being a strong facilitator
  • The ability to navigate ambiguity and rapidly evolving customer needs.
  • Understanding of stakeholder management, risk management (as examples of the project management knowledge areas)
  • The ability to provide sound analysis on project progress
  • A high degree of emotional intelligence to effectively work with diverse customers and teams
  • A positive, “can-do” attitude
  • Strong written, verbal, presentation, and visual communication skills, including the ability to listen and to lead a meeting/command a room
  • The ability to collaborate with leadership to perform capacity planning and present the customer engagement metrics, results to cross functional teams
  • The ability to prioritize multiple projects across a variety of customers at all times; understanding the degrees of criticality while ensuring all deadlines are met
  • An appetite to try new things. You’re curious and excited to improve your process, and always looking to learn. You ask questions and don't shy away from challenges

Big pluses include:

  • An understanding of how enterprise data solutions are managed and secured at scale
  • Agile Certification
  • A home base in Austin, TX
  • Proficiency with Mac, Google Docs, and Slack as your daily work platform

Perks and benefits:

  • Competitive compensation with a generous bonus program
  • Fully paid health, vision, and dental insurance premiums for your entire family
  • Company-paid life insurance, short and long-term disability insurance, and legal coverage
  • Remote-forward, super flexible, casual, and enjoyable environment with open PTO
  • Charitable donation matching and community philanthropy opportunities
  • Wellness programs catered to individual needs
  • Quarterly headquarters events - all employees welcome
  • An awesome group of smart and determined coworkers, including a tight-knit team of startup veterans with integrity, passion, and a sense of humor
  • Your own Sparkletar owl character - have you seen them yet?

If you have the exceptional combination of skills and qualities that we are looking for, then we’re excited to meet you!

Note: We encourage people from underrepresented groups to apply. is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are the world’s largest collaborative data community and we very much believe that our people need to represent the very diverse nature of the community we are serving and customer base we are winning. We believe that diversity leads to the most creative discussions, ideas, and outcomes.

Drug-Free Workplace is committed to providing a safe, healthy, and productive work environment. Consistent with this commitment, it is the intent of the Company to maintain a drug-free workplace.