The team is looking for an IT Support Technician to help us out for 6-8 weeks in October and November, 2021. This person will be responsible for resolving helpdesk tickets and assisting in projects including device provisioning and deployment. They will respond to incoming helpdesk requests with extraordinary technical support, based on priority, and complete all associated tasks, providing appropriate follow up communication. We are looking for someone who can handle day-to-day IT operations providing excellent IT support. Key components of this position are providing remarkable customer service, and having strong attention to detail.

This person will be initially trained by the IT Support Services Manager, and will report to and get guidance from the VP, Technology Operations during most of the contract.

This position will be based in Austin, TX, and will need to work from the office at least part time, and as needed. requires all on site employees to be fully vaccinated against COVID.

What you’ll do:

  • Satisfy all IT equipment needs including laptops, monitors, telephones, printers, and corporate network
  • Support office technology including new or relocating offices
  • Distribute and collect IT equipment to and from remote employees
  • Manage access to SaaS applications including G Suite, Slack, Okta, Jira, etc.
  • Own corporate IT areas of information security programs including SOC2, HIPAA
  • Ensure a positive onboarding and offboarding experience for all employees
  • Meticulous attention to detail

What you’ll bring:

  • 3+ years working in deskside support, IT systems management, or similar experience
  • A passion for helping people and bringing technical issues to resolution
  • Experience administering G Suite, Slack, Jira, and other SaaS providers

Big pluses include:

  • Hands-on experience with Jamf Pro MDM solution for mobile and macOS devices
  • Email deliverability experience
  • Understanding of SOC2 / ISO 27001 compliance requirements